Cancellation & Rescheduling Policy

Your session time is reserved just for you, and preparation begins before you arrive. I ask for the same care in return so I can offer that time to someone else when plans change.

Private sessions (studio and online). Please cancel or reschedule at least 24 hours before your appointment. Cancellations with less notice are charged 50% of the session fee. Missed appointments without notice are charged the full session fee.

In-home sessions. Because in-home visits involve travel and scheduling, please give at least 48 hours' notice. Late cancellations are charged 50%, and missed visits (including not being home when I arrive) are charged in full.

Packages. A late cancellation or missed appointment counts as a used session from your package. Packages are non-refundable, non-transferable, and valid for six months from purchase.

Late arrivals. Sessions end at the scheduled time so the next client isn't delayed. If you are more than 15 minutes late without contacting me, the session may be treated as a missed appointment.

Group classes. Drop-in and class-pack bookings can be cancelled up to 2 hours before class through the online scheduler. Late cancellations and no-shows use one class from your pack.

Series and workshops. Full refund up to 7 days before the first session. After that, payment is non-refundable but may be applied as credit toward a future offering or transferred to another participant. Missed sessions within a series are not refunded or prorated.

Illness and emergencies. If you're sick, please stay home, even at the last minute. I will waive one late-cancellation fee per calendar year for illness or genuine emergencies. Your health comes first.

Weather and my cancellations. If I need to cancel, or if conditions make travel unsafe, you won't be charged and we'll reschedule at your convenience. I'll contact you as early as possible.

How to cancel. Reschedule through the online booking link in your confirmation email, or contact me at cindy@commongroundsomayoga.com or (785) 371-2343.